![]() ![]() Seems like they're getting ready to pull the plug. And the iOS client is terrible (I only switched in the last 6 months). But Google Play Music has not been updated in what feels like ages. Honestly I've been thinking about moving to spotify, but the youtube ad-free premium has kept me on google play music because it's just not worth it to switch. My subscription does not seem to be affected yet, although my renewal date is April 22nd, so I guess we'll see what happens on that day. I subscribed in 2016 when they were doing a special - $7.99/mo lifetime including youtube premium. and is about 450 items longĮdit2: As far as I know, force arbitration is generally considered "unfair" but this differs per country and might not be applicable in all circumstances. Contact a lawyer beforehand would be my advise, most EU countries have some form of basic (free/cheap) legal assistance.Įdit: list of all commissions is here and. ![]() no money) as they rarely have solid arguments and rule in favor of the companies way more often than not.Īs far as I am aware you are always allowed to reject arbitration in the EU and go to court, though that might be more difficult and expensive and not always wise. My personal opinion is to avoid them like the plague unless you have no way to go to court (e.g. Some arbitration is set up by law (enacted by law), some is set up by special interest groups to avoid differences between companies within the same line of work and some are set up by companies themselves. The disadvantage is, that in some cases the use of such arbitration voids legal (civil) cases to be made (e.g. This avoids going to the judiciary and is usually a lot cheaper for the customer as well as the loser of the proceedings. It involves a "third party" (supposedly outside of the control of either party involved) which resolves the dispute between the two parties according to the law en possibly some other set of rules which both parties agreed to before entering into a contract. You have plenty of arbitration in the EU. > a bit of topic, but what is arbitration and why is it bad? We don't have it here in Europe (or at least is not very diffused). * It was probably part of the glitched (?) and multi-steps transition of google music to youtube music services (speculation atm) * Looks like that only some subscribers (Europeans for sure) were affected by it, so smaller impact, maybe related to country of subscriber (unknown atm) * The problem affects probably (?) subscribers with renewal dates between April 1st and 12th (incl.) as on 13th Google noticed problems and stopped "auto-cancel-feature". * Google did NOT try to do monhtly charges for the service on the usual date, bank/CC confirms NOT a single charge attempt until, YTM resubsbription on support request. * this is Google problem/action (not known atm), not your bank or CC ![]() * at that moment, you probably got two cancellation mails without any usefull info ![]() * you did not get ANY information about this cancellation, up to the moment people starting flooging their support which was yesterday :) Upon contacting support, the only remedy they offer as for now is to subscribe to You Tube music (higher price and no lifetime guarantee) and are 'investigating' while of course they hadnt provided any solution. If you were google play music subscriber, which in 2014 offered plan with lifetime guarantee of price: You've been silently cancelled by Google :) ![]()
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